To address the issue of Centova Cast not updating disk space, bandwidth, or statistics, please follow these steps:
Firstly, please note that Centova Cast typically updates statistics, disk space, and bandwidth totals once every 12 hours by default. We recommend waiting for at least 12 hours before attempting further diagnosis if you haven't already.
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If your statistics haven't updated after a minimum of 12 hours, it indicates that your Centova Cast cron job may not be running as quickly as expected.
In this case, please follow these steps in order:
- Confirm that your Centova Cast cron job is executing commands correctly.
- Occasionally, the log processing job may fail, leading to issues in processing additional accounts. You can resolve this by using the following command:
```
/usr/local/centovacast/bin/ccmanage processlogs all --debug
```If the issue persists even after performing these steps, please open a support ticket with our technical team so that we can promptly address and resolve the issue.
